Terms of Service

4. Subscription and Billing

4.1 Subscription Tiers

We offer the following subscription tiers:

• Free: 20 lifetime processed documents, 50 MB storage, 20 queries per day with a 100-query lifetime cap. Supports PDF, Office documents, text files, and images.
• Basic ($49.99/month): 1,500 lifetime processed documents, 15 GB storage, 1,500 queries per month. Adds audio file support.
• Pro ($99.99/month): 5,000 lifetime processed documents, 50 GB storage, 5,000 queries per month. Adds video file support and in-chat image attachments.

4.2 Billing and Payment Terms

Paid subscriptions are billed on a recurring monthly basis. Prices displayed are exclusive of taxes. By subscribing, you authorize us to charge your payment method for the subscription fee and any applicable taxes.

4.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

4.4 Cancellation and Refunds

You may cancel your subscription at any time through the Billing section of your Profile page. Cancellation takes effect at the end of your current billing period — you retain full access until then. After cancellation takes effect, your account is suspended and all your documents and chat history are permanently deleted. Subscription fees are non-refundable; no refunds are issued for partial billing periods.

4.5 Single-User Subscription

Your subscription is non-transferable and issued for your sole personal or professional use. You may not share your login credentials with any other person or allow others to access the Service through your account. Team or multi-seat plans are not currently available.

5. Payment Processing

All payments are processed securely through Stripe, Inc. ("Stripe"). By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge all fees incurred by your account
• Agree to Stripe’s terms of service and privacy policy
• Acknowledge that we do not store your full payment card information — it is held securely by Stripe

If your payment fails, we will notify you and a persistent alert will appear within the Service. You may update your payment method through the Stripe customer portal linked from your Profile page. We reserve the right to suspend access to paid features until payment is resolved.

We reserve the right to change our pricing at our discretion. Price changes will not affect existing subscriptions until their next renewal date. We also reserve the right to modify the features and limits of each subscription tier, including document limits, storage capacity, and request allowances; material reductions to tier benefits for existing subscribers will take effect at their next renewal date.

6. Acceptable Use

ProQuery is intended for querying your own uploaded professional documents. It is not a general-purpose AI assistant and should not be used for general AI queries unrelated to your uploaded content, nor as a general-purpose document storage or file hosting service.

You agree not to use the Service to:

• Upload content you do not have the legal right to process or store
• Generate illegal, harmful, threatening, abusive, or defamatory content
• Impersonate any person or entity or misrepresent your affiliation
• Violate any applicable local, state, national, or international law
• Attempt to gain unauthorized access to the Service or other users’ accounts
• Distribute spam, malware, or other malicious content
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service in a way that competes with or is designed to replicate the Service

We reserve the right to monitor usage and suspend or terminate accounts that violate these guidelines.

7. User Content and Data

You retain ownership of all documents and content you upload to the Service ("User Content"). By uploading content, you represent and warrant that:

• You have the legal right to upload, store, and process all submitted content
• The content does not infringe on the intellectual property rights, privacy rights, or other rights of any third party
• You are solely responsible for compliance with all applicable laws governing the content you upload

By using the Service, you grant us a limited, non-exclusive license to process your content solely to provide the Service. We do not use your content to train AI models.

AI-generated responses produced by the Service based on your content are not considered User Content. They are generated outputs of the Service and are subject to the disclaimers in Section 11.

We are not responsible for the accuracy, quality, or legality of User Content.

8. Intellectual Property Rights

The Service, including its design, features, functionality, and original content (excluding Your Content), is the property of the Company and its licensors, and is protected by applicable copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, lease, or create derivative works based on the Service or its underlying software, nor may you reverse engineer or attempt to extract its source code.

All trademarks, service marks, and logos used in connection with the Service are the property of their respective owners.

9. Privacy and Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use the Service and is incorporated into these Terms by reference.

By using the Service, you consent to our collection and use of personal information as described in our Privacy Policy. This includes:

• Login and logout timestamps and IP addresses recorded per session for security and platform administration purposes
• Activity metrics including document upload counts, storage usage, and query usage
• Cookies and similar technologies as described in our Cookie Policy

We implement appropriate security measures to protect your personal information but cannot guarantee absolute security of data transmitted over the internet.

10. Termination

10.1 Platform Administration

The platform administrator reserves the right to suspend or deactivate any account for inappropriate, abusive, or off-purpose use of the Service, or for any violation of these Terms, without prior notice. Users whose accounts have been deactivated may contact us to seek resolution.

10.2 Effect of Termination

Upon termination or suspension of your account:

• Your right to use the Service ceases immediately
• We may permanently delete your account and associated data following termination at our discretion
• You remain liable for all charges incurred prior to termination
• Provisions that by their nature should survive termination will remain in effect

11. Disclaimers

11.1 AI-Generated Content

ProQuery uses AI to generate responses based on the content of your uploaded documents. AI-generated responses are informational only and may contain errors, omissions, or inaccuracies. You should verify all AI-generated content independently before relying on it for any professional, legal, financial, or business decision. The platform is not liable for any decisions made based on AI-generated responses.

11.2 Service Availability

ProQuery uses third-party services and technology providers to operate. These services may be modified, interrupted, or discontinued by those providers. We do not guarantee uninterrupted, error-free, or continuously available access to the Service and are not liable for any interruptions caused by third-party service changes or outages. These providers include, but are not limited to:

• Google Cloud and Gemini API – for document processing, data storage, and AI-powered service delivery
• Supabase – for user authentication and account management
• Stripe – for secure payment processing and subscription management
• Vercel – for application hosting
• Resend – for transactional email delivery

Each of these providers operates under their own terms of service and privacy policies. We encourage you to review their respective terms of service and privacy policies.

11.3 General Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranty of any kind. We explicitly disclaim all warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or reliability of the Service or its AI-generated outputs, availability or continuity of the Service, and security of data or communications. We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, completeness, or reliability of any information or content on the Services.

Due to the nature of AI systems, output may not be unique, and the Service may generate the same or similar output. The Services may in some situations produce output that is inaccurate, incorrect, biased, offensive or otherwise undesirable. The accuracy, quality and applicable compliance of the output is dependent upon and commensurate with that of the input provided and your compliance with these Terms, and notwithstanding anything else set out herein, the Company will not have any liability or responsibility to you or any other person or entity for any loss or damages relating to or arising from input, other user materials, output or their use. You will evaluate the content, nature and accuracy of any output as appropriate for your applicable use.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, data, goodwill, or other intangible losses arising from your use of or inability to use the Service.

Our total cumulative liability to you for all claims shall not exceed the amount paid by you for the Service in the one (1) calendar month immediately preceding the date of the claim.

Some jurisdictions do not allow limitations on implied warranties or exclusions of certain damages, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney’s fees) arising from:

• Your use of the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including intellectual property or privacy rights
• Any claim that your User Content caused damage to a third party

14. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Any dispute resolution proceedings will be conducted only on an individual basis, not as a class, consolidated, or representative action.

In the event that a court of competent jurisdiction finds this arbitration provision to be unenforceable, the parties agree to submit to the exclusive jurisdiction of the state and federal courts located in the State of Illinois, and each party waives any objection to such jurisdiction or venue.

15. Contact Information

If you have any questions about these Terms, please contact us at legal@contextureconsulting.com.