Privacy Policy

3. How We Use Information

We use the collected information for the following purposes:

3.1 Service Provision

• Provide and maintain our AI-powered knowledge base
• Process your documents and facilitate AI-assisted query requests against your own content
• Manage your account and subscription
• Store and retrieve your conversation history

3.2 Communication

• Post service-related notifications and updates
• Respond to your inquiries and support requests
• Display alerts for important account events, such as payment failures

3.3 Service Improvement

• Analyze usage patterns to improve platform performance and the document query experience
• Monitor service performance and reliability
• Develop new features and integrations

3.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Resolve disputes and investigate violations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

4.1 Service Providers

We work with the following third-party service providers to deliver the Service. Each provider may process your data as necessary for their role. We encourage you to review their privacy policies.

• Google Cloud and Gemini API: Document processing, data storage, and AI-powered service delivery. This includes processing your document content and query requests to generate AI responses.
• Supabase: User authentication, account management, document reference, and in-chat image storage.
• Stripe: Secure payment processing and subscription management.
• Vercel: Application hosting and content delivery for the Service.
• Resend: Transactional email delivery.

4.2 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained for as long as your account is active. Account information may be retained after closure only as required to fulfil legal or billing obligations.
• Documents and Conversation History: Until you delete them, close your account, or your subscription is cancelled. Cancellation takes effect at the end of your billing period, after which your documents and conversation history are permanently deleted.
• Payment and Subscription Records: Subscription status and tier change history are retained in our systems. Payment card details and full transaction records are retained by Stripe subject to their data retention policies and applicable law.
• Usage Data: Aggregated usage metrics retained for service improvement
• Legal Holds: Information may be retained longer if required by law or legal proceedings

6. Data Security

We implement reasonable technical and organizational security measures to protect your information:

• Encryption: Data encryption in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Authentication: Secure user authentication via industry-standard protocols
• Infrastructure Security: Hosted on Google Cloud with enterprise-grade security controls

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access or request deletion of your personal data. If the laws of your jurisdiction grant you rights regarding your personal data, you may contact us at legal@contextureconsulting.com and we will respond within a reasonable timeframe.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality, authentication, and security
• Preference Cookies: Remember your settings and UI preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service. For more detailed information, please see our Cookie Policy.

9. International Data Transfers

All information processed by us may be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries, which may have data protection laws that are different from the laws where you live or access the Service. These countries may or may not have adequate data protection laws as defined by the data protection authority in your country.

Your information may also be transferred, processed, and stored anywhere in the world, including, but not limited to, the United States or other countries where our service providers maintain their infrastructure. By using our Service, you acknowledge that your data may be transferred to and processed in jurisdictions outside your own.

10. Children’s Privacy

Our Service is intended for users who are at least 18 years of age, or the minimum age required to form a binding contract in their jurisdiction. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has accessed or provided us with personal information, please contact us immediately at legal@contextureconsulting.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates to this Policy on our website and update the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed of any changes.

Note: Material changes to our Terms of Service may require your in-app re-acceptance before you can continue using the Service. Privacy Policy updates do not trigger an in-app prompt; your continued use of our Service after any changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Policy or our data practices, please contact us at legal@contextureconsulting.com.